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Is Fotolia going out of business?
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TOPIC: Is Fotolia going out of business?

Is Fotolia going out of business? 3 years, 6 months ago #1349

  • Greg
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It's been a long time since I've posted, and I had to re-register, so sorry for the "doom" post right off the bat, but I'm wondering if there's something going on at Fotolia behind the scenes to be concerned about.

I finally hit my first $50 mark there, and put in a Paypal payment request. A week goes by, and they tell me I have to resubmit my photo ID to my profile, which I do. Then they tell me it doesn't have all the info they need? (It's a U.S. driver's licence). They have my SSN on file, anyway. So I email them again, and they say it's "processing and can take up to two weeks". So, 20 days goes by with no word. I email again. No reply other than to say it's processing. Then I call them during regular business hours... their phone rings 22 times before it answers, and it sounds like a very basic voice mail machine (!) I send yet another email, and now they ask me for my user name, and all info about the request (wouldn't they HAVE this as I submitted the request when I was logged in??). I give them that, and so far - no answer.

I'm sorry - this seems very fishy to me. This is the type of behavior a company does when it's about to shut down or is being taken over by someone, and they're avoiding everyone - either that or we're talking about complete incompetence on the part of the staff there.

Has anyone else had this problem out of them before? With iStock, Shutterstock, and Dreamstime I've never had any delays or problems at all getting payments. I'm still waiting for Fotolia to tell me they still need a DNA and urine sample from me next!

Re:Is Fotolia going out of business? 3 years, 6 months ago #1355

  • Peter
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I am sorry to here about your problems with Fotolia. I have generally had a good experience with them. They have had some growing pains. When I first started their payments were fast, but there website was very slow. They seem to have fixed the website, but now my payments generally take 2 weeks to get to me.

I think their internal communication needs some work. I know that many people have posted to the Yahoo group and Chad has picked it up and fixed it right away, but I am not sure why their staff can figure thing out. Keep us posted on your experiences.
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